Help Center

We now ship up to 32 countries for a low shipping cost from $7.90 and also offer Free Shipping on orders over $85. You will receive your shipment 10-15 business days after the order is shipped. All orders are shipped out within 3-5 days.

Please do keep in mind that Customs procedures are not included in our delivery time estimations, hence your parcel may experience short delays depending on where you live. Please be patient, because we love you and hope that your package arrives with the speed of one million lightnings.

If it seems that your package has got stuck somewhere for ever and ever (like for over 4 weeks), just contact us and we'll sort it out.

We answer emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving an email, but if there is an increased volume of inquiries it may take us 2-3 business days to get back to you. To help us respond to you faster, please only send one email per inquiry.

Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Of course! We're happy to honor price adjustments up to 3 days after you've placed an order. If an item goes on sale within 3 days of your purchase, email us with your order number and we'll adjust the price.

Normally it takes 3-5 days to process your order then it will be shipped out.

Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). Your package should be shipped out within 3-5 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on where you live, packages are shipped from our nearest warehouse. Delivery timeframes therefore fall within 14 business days from the moment you place your order.

Please do keep in mind that Customs procedures are not included in our delivery time estimations, hence your parcel may experience short delays depending on where you live. Please be patient, because we love you and hope that your package arrives with the speed of one million lightnings.

If it seems that your package has got stuck somewhere for ever and ever (like for over 4 weeks), just contact us and we'll sort it out.

After we prepare and ship your package out from one of our warehouses, its tracking number will be available few days after that and you can track it.

Sometime tracking numbers aren't working because below reasons:

1. ​The carrier's tracking access is being updated or under maintenance.

2. The carrier's tracking access may be faulty.

3. Tracking failure, because the carrier's tracking access is too busy.

Depending on the vendor of your order items, you may receive separate packages that may possibly arrive few business days apart.

Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and Order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

We have 4 separated warehouses located in United States, United Kingdom and Hongkong to ensure the fastest worldwide delivery. We ship all our products from our own warehouse with our own inventories in stock. 

We have 4 warehouses located all around the world to support the fastest delivery. They're located at United States, United Kingdom, Australia and Hongkong. 

It depends on your order and the stocks at time when you make your purchase to choose which warehouse we will ship your items out.

Thanks for understanding.

If you are not 100% happy or satisfied for any reason after receiving our products, we give you 30 days to exchange or store credit refund. Please send us message for detailed information and procedure.

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.